Warranty, Product Quality, Resizing and Repairs

Effective date: 8 September 2026

Your rights and our commitment

PESO designs and manufactures jewelry using genuine gold and carefully selected, high-quality lab-grown diamonds. We want customers to enjoy their jewelry for years and ask them to read the terms below.

This voluntary commercial warranty is additional to mandatory rights under Israeli law. Nothing in this policy limits rights concerning a defect, nonconformity, misleading description, late or failed delivery, or statutory cancellation.

Quality control before dispatch

Manual inspection: Every piece leaving PESO undergoes a careful manual quality inspection under magnification or a microscope as appropriate.
Condition at dispatch: PESO dispatches the product after checking that it is complete and free of an identified manufacturing defect.
Inspection on receipt: Please inspect the jewelry and packaging immediately after delivery. A visible defect, breakage or missing stone discovered on opening should preferably be reported in writing within 48 hours so the condition and packaging can be documented. A report made after 48 hours will not automatically be rejected, and the 48-hour request does not limit rights concerning a latent defect or another mandatory right.

How to request inspection or service

Contact PESO at support@madebypeso.com, +972 52-645-5471 or WhatsApp. Provide the website order number or original invoice, a description of the issue and clear photographs where useful. Stop wearing a piece if a stone, prong, clasp, post, chain or link is loose or damaged.

PESO will inspect the jewelry before deciding the cause, available remedy and commercial-warranty coverage. No paid repair, alteration or resizing will begin before PESO gives the customer the price and receives approval.

Manufacturing defects

A reported issue that may be a manufacturing or workmanship defect, such as an original soldering or setting defect, will be assessed after inspection. The available remedy will be determined in accordance with applicable law. No general commercial-warranty period is promised beyond a period expressly stated in this policy or in the accepted order.

Small side stones

Coverage for the loss of a small side stone is provided for six months from the purchase date, provided inspection finds that the jewelry was not subjected to impact, physical pressure, unreasonable use or damage caused by outside work.
If the original side stone remains in the customer’s possession and is supplied to PESO during that six-month period, repair or resetting will be performed without a labour charge.
If the original side stone was lost, the customer will be charged only the raw-material cost of the replacement stone and the setting labour will be performed without charge. PESO will disclose the replacement-stone cost before proceeding.

Center stones

The commercial warranty does not cover dislodgement, chipping, cracking, breakage or loss of a center stone caused by impact, a blow, snagging of the gold prongs, pressure, unreasonable use, continued wear after looseness becomes apparent, or ordinary wear. A verified manufacturing or original-setting defect is not excluded solely because it involves a center stone, and mandatory rights remain unaffected.

Because a center stone can have substantial value, customers should consider suitable private “all risks” household-contents or jewelry insurance for accidental damage, loss and theft.

Hand finishing and estimated gold weight

PESO jewelry is manufactured and finished by hand. Unless a product page or written order confirmation expressly states that a figure is exact, the displayed finished jewelry or gold weight is an estimate. Filing, polishing, size adjustment and other hand-finishing processes may result in a variation of up to 15% in the final finished jewelry or gold weight compared with the estimate shown on the website.

This tolerance does not change the ordered gold purity and does not apply to a stated stone carat weight, stone identity or count, or another product characteristic expressly guaranteed in the accepted order. Nothing in this provision permits delivery of a product that materially fails to conform to the order.

Ordinary residue from filing, polishing, size alteration or other work using PESO-supplied materials remains with PESO and is not returned to the customer.

What the commercial warranty does not cover

Unless inspection shows a covered manufacturing defect or applicable law provides otherwise, the commercial warranty does not cover:

loss, theft, accidental damage, impact, crushing, bending, snagging, unreasonable use or pressure damage;
scratches, surface wear or gradual changes caused by normal use;
torn or stretched chains, bent posts, or deformed, loose or broken clasps caused by force, pulling or improper use;
deformation of a ring caused by pressure;
dirt, oxidation or color change caused by skin chemistry or exposure to perfume, chlorine, cosmetics, cleaning materials or other chemicals; or
damage caused by repair, alteration or resizing performed by a jeweler or workshop not authorized by PESO.

Outside work does not automatically cancel unrelated mandatory rights or coverage for the whole piece. It may exclude coverage for damage it caused or for an issue that can no longer be reliably assessed because of that work.

Post-purchase resizing

Because each ring is made to order, please confirm the selected size carefully before ordering. A post-purchase size reduction does not include a refund or credit for the size difference. An enlargement is charged at ₪150 per size, plus jeweler labour and round-trip shipping. PESO will confirm technical feasibility and provide the total price before paid work begins.

These charges do not apply where resizing is required to correct a defect or nonconformity for which PESO is responsible under mandatory law. Jewelry altered or resized at the customer’s request may be excluded from cancellation where the applicable legal conditions are met; see the Cancellation, Returns and Refunds Policy.

Repairs and transport

A warranty or service request requires the website order number, original invoice or other reasonable proof of purchase.
If a covered defect or legal nonconformity is confirmed, PESO will provide the remedy and bear transport costs to the extent required by law.
If the issue is not covered, including breakage or damage caused by unreasonable use, the customer will be charged for the approved repair and for delivery to and from the service location. PESO will state the applicable charges before work begins.

Do not send jewelry before receiving written packing and delivery instructions from PESO.

Governing law and contact

Israeli law applies. The competent court and venue will be determined under applicable law.

Yaniv Peso / PESO, Israeli authorized-dealer (VAT) number 027800770
9 HaOman Street, Jerusalem, Israel
Email: support@madebypeso.com
Telephone: +972 52-645-5471
WhatsApp: +972 52-645-5471