Shipping policy
Effective date: 8 September 2026
Made-to-order production
Every product currently offered for purchase is made to order. The automated checkout confirmation is an order receipt only. Production and the delivery clock begin only after PESO sends a separate written “Order accepted” message.
Delivery time
Unless a different period is expressly agreed in writing before acceptance, delivery will be completed within up to 14 business days after PESO sends the written order-acceptance message. This maximum includes both made-to-order production and carrier transit.
Business days exclude Fridays, Saturdays, Israeli public holidays and statutory rest days. If a product page or written order specification states a different delivery period, PESO will ask the customer to approve it before accepting the order.
Delivery area
Automated online checkout is currently intended for delivery addresses in Israel. Visitors outside Israel may browse the website and contact PESO for an individual inquiry, but no international order is accepted unless PESO confirms the destination, price, payment, taxes or duties, delivery method, timing and return terms in writing.
Delivery charge and method
The available delivery method, delivery charge and total payable amount are displayed at checkout or confirmed in writing before PESO accepts the order. Product prices displayed to customers in Israel include VAT. PESO does not promise a particular carrier unless that carrier is identified in the accepted order.
Address and contact details
The customer must provide a complete and accurate delivery address, recipient name and reachable telephone number. Please contact PESO as soon as possible if a correction is needed. An address change is effective only when confirmed by PESO in writing and may not be possible after dispatch.
Dispatch, tracking and receipt
When the order is dispatched, PESO will send the delivery information available for the selected method, including tracking details where the delivery service provides them. The delivery provider may require reasonable identification, coordination or confirmation of receipt.
Delay or inability to deliver
If PESO becomes aware of a delay or inability to complete delivery within the agreed period, it will contact the customer promptly with the available information and options. Nothing in this policy removes any right to cancel without a cancellation fee or receive another remedy where PESO fails to deliver as required by law.
Loss, visible damage or missing contents
Please inspect the package and jewelry promptly after delivery. If the package appears damaged, the contents are missing, or the jewelry appears damaged on arrival, stop using it, retain the packaging and contact PESO as soon as reasonably possible at support@madebypeso.com, +972 52-645-5471 or WhatsApp. Reporting within 48 hours is strongly recommended because it helps preserve delivery evidence, but a later report is not automatically rejected and mandatory rights are not affected.
Returns and service shipments
Do not send jewelry for cancellation, return, resizing, warranty inspection or repair before receiving written packing and delivery instructions from PESO. Sending a cancellation notice does not depend on first shipping the product. Return responsibilities and costs are governed by the Cancellation, Returns and Refunds Policy and the Warranty, Product Quality, Resizing and Repairs Policy.
Contact
Yaniv Peso / PESO, Israeli authorized-dealer (VAT) number 027800770
9 HaOman Street, Jerusalem, Israel
Email: support@madebypeso.com
Telephone / WhatsApp: +972 52-645-5471