Refund policy
Effective date: 8 September 2026
Your mandatory rights
This policy explains how to request cancellation, return or refund from Yaniv Peso / PESO. It does not limit a right or remedy available under the Israeli Consumer Protection Law, the Sale Law or another applicable law. If the law gives a customer more favorable rights than this policy, the law prevails.
How to send a cancellation notice
Where a right to cancel exists, the customer may choose any applicable cancellation route:
- online through the prominent Cancellation request link on the website homepage;
- by email to support@madebypeso.com;
- by telephone at +972 52-645-5471;
- by WhatsApp at +972 52-645-5471; or
- by registered mail addressed to Yaniv Peso / PESO, 9 HaOman Street, Jerusalem, Israel.
Please provide the customer’s full name and identification number as required by law. Providing the order number and a contact method will help PESO locate and handle the request. A statutory cancellation notice does not require the customer to give a reason. The effective notice date is not postponed while PESO arranges return instructions.
Remote-sale cancellation period
Subject to the exclusions and conditions permitted by law, a consumer may cancel a remote sale of goods from the date of the transaction until 14 days after receiving the goods or receiving the legally required written transaction details, whichever is later.
Where the statutory extended period applies to a person with a disability, a customer aged 65 or over, or a new immigrant, and the other legal conditions are met, the cancellation period may be four months. PESO may request only reasonable documentation needed to establish eligibility.
Made-to-order and special-requirement products
Every PESO product is currently made to order, but that fact alone does not cancel the customer’s statutory rights. An exclusion for goods made specifically to the customer’s special measurements or requirements will be applied only where both the customization and the production status meet the legal requirements.
If genuinely individualized production has not begun, PESO will not reject a lawful cancellation merely because the product was described as made to order. After individualized production begins, a statutory exception may apply. PESO will rely on the approved order specification and a documented production-start record. Rights concerning a defect, nonconformity, misleading description, late delivery or another seller breach remain unaffected.
Cancellation fee and refund timing
For an ordinary cancellation that is not caused by a defect, nonconformity, late delivery or another breach by PESO, PESO may deduct only the cancellation fee permitted by law: the lower of 5% of the transaction price or ₪100.
PESO will return the amount due, cancel the charge as applicable and provide confirmation of the cancellation within 14 days after receiving the cancellation notice, subject to applicable law. A refund is normally made to the original payment method unless the law requires, or the parties lawfully agree, another method. The time at which a credit appears may also depend on the payment provider or card issuer.
Defect, nonconformity, late delivery or other seller breach
If cancellation is due to a defect, nonconformity with the order or required disclosure, failure to deliver on time, or another breach by PESO, no cancellation fee will be charged. PESO will arrange or bear the return or collection cost to the extent required by law. These rights are separate from and additional to PESO’s voluntary commercial warranty.
Returning a product
Do not send high-value jewelry before receiving written packing and delivery instructions from PESO. This coordination is intended to protect the product in transit and does not delay or invalidate a cancellation notice.
- For an ordinary cancellation not caused by PESO, the customer is responsible for returning the product in accordance with the instructions and applicable law.
- For a defect, nonconformity, late delivery or another case in which the law places return responsibility on PESO, PESO will provide the applicable collection or return instructions.
Please return any documentation, certificate, packaging or accessory supplied with the product where reasonably possible. Their absence will be assessed according to applicable law and will not be used to create an automatic waiver of rights.
Condition and inspection
Use of a product does not automatically remove a statutory cancellation right. PESO may inspect a returned product and may pursue a lawful claim if the customer caused a significant deterioration in its condition. An inspection will not be used to impose an unauthorized fee or deny a mandatory remedy.
Products altered or resized at the customer’s request
Where jewelry has been made to genuinely special requirements or has been altered or resized at the customer’s request and the applicable legal conditions are met, a cancellation, exchange or credit may be unavailable. This does not affect rights concerning a defect, nonconformity or work not performed as agreed.
Post-purchase resizing
A post-purchase size reduction does not include a refund or credit for the size difference. An enlargement is charged at ₪150 per size, plus jeweler labour and round-trip shipping. PESO will confirm technical feasibility and provide the total price before paid work begins. These charges do not apply where the resizing is needed to correct a defect or nonconformity for which PESO is responsible under mandatory law.
Voluntary exchanges and credits
Where no statutory cancellation, return, exchange or refund right applies, PESO does not promise a voluntary exchange, credit or refund unless it agrees otherwise in writing for the specific case.
Contact
Yaniv Peso / PESO, Israeli authorized-dealer (VAT) number 027800770
9 HaOman Street, Jerusalem, Israel
Email: support@madebypeso.com
Telephone: +972 52-645-5471
WhatsApp: +972 52-645-5471