Terms of service
Effective date: 8 September 2026
1. About PESO
PESO is a trading name operated by Yaniv Peso, Israeli authorized-dealer (VAT) number 027800770, of 9 HaOman Street, Jerusalem, Israel (the “Seller”, “PESO”, “we”, “us” or “our”). Customer service is available at support@madebypeso.com, by telephone at +972 52-645-5471, and by WhatsApp at +972 52-645-5471.
These Terms apply to use of madebypeso.com and purchases made through the website. They should be read together with our Shipping and Delivery Policy, Cancellation, Returns and Refunds Policy, Privacy Policy, and Warranty, Product Quality, Resizing and Repairs Policy. Nothing in these Terms limits a right that cannot lawfully be limited under Israeli law.
2. Website use
You may use the website for lawful personal shopping, obtaining information about PESO, and contacting us. You may not misuse the website, interfere with its operation, attempt unauthorized access, submit false information, or use its content or systems unlawfully.
3. Products and product information
All products currently offered for purchase are made to order. The product page and the final checkout summary identify the selected design, metal, stone, size, quantity, price and other available options. Please review them carefully before placing an order.
Photographs are intended to show the product as accurately as reasonably possible, but screen settings, lighting, hand-finishing and natural production variation can affect appearance. Product-specific facts, grading reports and certificates apply only to the exact item, stone or order to which they are expressly matched. A photograph or certificate shown for one item must not be understood as applying to another item unless this is stated expressly in the order.
If an obvious typographical, pricing or technical error affects an order, PESO will contact the customer before accepting it. No substitute product or material change will be made without the customer’s agreement.
4. Prices, VAT and payment
Product prices displayed to customers in Israel include VAT. For an order placed through checkout, any delivery charge and the total payable amount are shown before the order is placed. For an inquiry or other order not placed through checkout, those amounts are confirmed in writing before PESO accepts the order. Available payment methods are the methods actually offered for the transaction.
Payment may be authorized or charged when the order is submitted, depending on the active payment provider. Payment authorization or charge does not by itself mean that PESO has accepted the order. If PESO does not accept an order, it will release or void the authorization or refund any amount already collected without unreasonable delay.
5. Order receipt and acceptance
Placing an order submits an offer to purchase. The automated Thank-you page, order number and “Order received” message confirm that Shopify has received the order; they do not constitute acceptance by PESO.
PESO accepts the order only when it sends a separate written message headed “Order accepted”, after reviewing payment status, the selected product and specifications, delivery details, security checks and production capability. A later “Production started” message records that manufacture has begun.
If PESO cannot accept the order—for example because payment cannot be verified, the information is incomplete, the delivery address cannot be supported, there is a material product or pricing error, there is a reasonable fraud or security concern, or production is not reasonably possible—PESO will notify the customer promptly and release, void or refund the payment as applicable. PESO will not use this review process to avoid a mandatory consumer obligation.
6. Production and delivery
Unless a different period is expressly agreed in writing before acceptance, delivery will be completed within up to 14 business days after PESO sends the written “Order accepted” message. This period includes both made-to-order production and carrier transit. “Business days” exclude Fridays, Saturdays, Israeli public holidays and statutory rest days.
The delivery address, available method, charge and other material details are displayed or confirmed before acceptance. Further information appears in the Shipping and Delivery Policy.
7. Made-to-order and individualized work
“Made to order” does not by itself remove a statutory cancellation right. Where a product is genuinely made to the customer’s special measurements or requirements, a lawful cancellation exception may apply after production has begun. PESO will assess this based on the approved order specification and the documented production status, not through a blanket rule.
Fully custom design work may also require a separate written specification covering the design, materials, measurements, approvals, price, payment stages, revisions, timing and production-start point. That written specification forms part of the order but does not waive mandatory rights.
8. Ring sizing and post-purchase resizing
Any size-related price for a new order is shown in the product options and checkout before purchase. Because rings are made to order, customers should confirm the selected size carefully.
For post-purchase resizing, a size reduction does not include a refund or credit for the size difference. An enlargement is charged at ₪150 per size, plus jeweler labour and round-trip shipping. PESO will confirm whether the requested change is technically possible and provide the complete price before paid work begins. These service charges do not apply where resizing is required to remedy a defect or nonconformity for which PESO is responsible under mandatory law.
9. Cancellation, returns and refunds
Cancellation, return and refund rights are described in the Cancellation, Returns and Refunds Policy. Where a statutory right exists, the customer may use any cancellation route required by law. The customer is not required to agree to marketing or waive a warranty right in order to purchase or request service.
10. Warranty, repairs and care
Our voluntary commercial warranty, inspection process, stone provisions, exclusions, resizing terms and repair process appear in the Warranty, Product Quality, Resizing and Repairs Policy. That commercial warranty is additional to mandatory rights concerning defects, nonconformity, misleading description and delivery.
11. Customer communications
Order, payment, production, delivery, safety, service and legal messages are transactional communications. Marketing by email, SMS or WhatsApp is separate, optional and subject to the customer’s applicable consent and withdrawal choices.
12. Intellectual property
Unless stated otherwise, the website’s text, branding, graphics, photographs, product presentation and design content belong to PESO or are used with permission. No transfer of intellectual-property rights occurs through website use or purchase. Content may not be copied, republished, sold or commercially exploited without permission, except as permitted by law.
13. Availability and website operation
PESO may maintain or update the website and cannot promise uninterrupted or error-free access. This does not affect an accepted order or any mandatory right. Links to third-party services are provided for convenience or to perform services such as payment, communication and delivery; those providers may also apply their own terms and privacy notices.
14. Responsibility and mandatory rights
Each party remains responsible as provided by applicable law. Nothing in these Terms excludes liability for fraud, deliberate misconduct, a defect, nonconformity, misleading description, bodily injury, or any other liability or consumer remedy that cannot lawfully be excluded or limited.
15. Governing law and changes
Israeli law applies. The competent court and venue will be determined under applicable law. PESO may update these Terms prospectively by publishing a revised effective date. The version provided or linked with an accepted order will continue to govern that order, subject to mandatory law.
16. Contact
Yaniv Peso / PESO
Israeli authorized-dealer (VAT) number: 027800770
9 HaOman Street, Jerusalem, Israel
Email: support@madebypeso.com
Telephone: +972 52-645-5471
WhatsApp: +972 52-645-5471